Many IT support companies offer services that include filtering emails, data-backup,
phone support, and monitoring computers. The wide array of services offered by an MSP or
Managed Service Provider are the building blocks for creating a secure and productive IT department.
The most up to date IT support often hosts data on virtual servers like Amazon
Web Services https://aws.amazon.com/ or Microsoft Azure https://azure.microsoft.com. When you have your data hosted with these companies, your employees will be able to work from anywhere and access your company data on a secure network.
InnerPC https://www.myinnerpc.com/ offers IT support in NYC. The vast array of services needed for a small or medium medium-sized business can be overwhelming.
Fortunately, most managed service providers offer a complimentary consultation, which could be done with a phone call or in person.
A consultation meeting will answer many question one might have concerning IT infrastructure and how to run it. InnerPC offers both phone and onsite consultation but prefers consultations meeting in person, which can lead to a more thorough analysis of your the current IT infrastructure.
What can I expect from a complimentary IT consultation?
IT consultations address many issues businesses have with their IT department. Here is a partial
list of some of these issues
- The computer is running slow
- Employees cannot access from home or remote locations
- A company’s data was attacked by ransomware
- There is a lack of IT support because the IT person guy only works part part-time
- IT issues do not get resolved in a timely manner
- There is no reporting letting the business know if data is backed up
This is just a small example of concerns business owners have about their
company’s IT support. with their company.
The question remains, “how can what would a consultation help?” A good MSP will be able to
listen to the issues people are having and then create and IT plan to provide a roadmap to running a secure and productive IT department.
A complete IT plan will include solutions for
email filtering, email hosting, securely logging into a desktop, backing up data, managing a
network, and phone and onsite support.
Watch this video to find out how to get a FREE CONSULTATION
Many MSP’s charge money for an IT plan; however, there are also many companies that provide this as a complimentary service.
MSP’s offer a complimentary consultation because there are instances where the services offered do not match up with the prospective client’s service needs. If you are looking for a free consultation, one suggestion is to call a handful of MSP’s in your area to see if they provide this service at no cost offer a free consultation.
In some cases, there might be a need for a second consultation. Creating an IT plan can often take several hours, depending on the complexity of the IT department.
The second consultation could be complimentary as well, ; however, there could be a fee for the IT plan. Fees generally range from $500.00 up to $2500.00 for a complete IT plan.
Questions to ask the Managed IT Service Provider
Here are a few questions you might want to ask think about during the first consultation.
Do they have a written, guaranteed response time to your calls?
Do they take the time to explain what they are doing and answer your questions in
terms that you can understand (not geek-speak), or do they come across as arrogant and
make you feel stupid for asking simple questions?
Do they guarantee to complete projects on time and on budget?
Do they insist on remotely monitoring your network 24-7-365 to keep critical security
settings, virus definitions, and security patches up-to-date and PREVENT problems
from turning into downtime, viruses, lost data, and other issues?
Do they have other technicians on staff who are familiar with your network in case your
regular technician goes on vacation or gets sick?
Do they INSIST on monitoring an off-site as well as an on-site backup, or are they letting you rely on outdated tape backups?
Is their help desk US-based or outsourced to an overseas company or third party?
Are they familiar with (and can they support) your unique line-of-business applications?
For a complete list of questions, please go to https://www.myinnerpc.com/ and fill out the
form on the home page 21, questions to ask an MSP. We will email you a full report
to read before that you should read before a consultation.
If you have any questions, please email firstname.lastname@example.org with a subject line IT